Returns
Returns & Cancellations
1. Where we return from
All SYLARO orders are dispatched from, and returned to, our Australian warehouse.
Customers in Australia and New Zealand may choose a refund, exchange, or store credit. For all other regions, direct exchanges aren't currently available — if you need a different size or colour, return your item for a refund or store credit and place a new order.
2. Change of mind returns
If a piece isn't right — the fit, the feel, or simply a change of mind — you're welcome to return it.
Let us know within 14 days of delivery at support@sylaro.co, including your order number. Once we've confirmed your return, you have 14 days to send the item back.
Items must be in their original, unworn condition: tags attached, unwashed, and free of any signs of wear such as marks or fragrance. Please use the original packaging where possible. If an item comes back showing wear beyond a brief try-on, we may deduct an amount from the refund to reflect its diminished value, consistent with applicable consumer law.
The item price is refunded in full, including any taxes and duties, to your original payment method — or as store credit if you prefer. Original shipping costs are refundable up to our standard delivery rate; charges for premium services (such as Express) above that rate are non-refundable. Return postage for change-of-mind returns is at your expense — we recommend a tracked service, as the parcel remains your responsibility until it reaches us.
Processing time
Once your parcel reaches us, please allow up to 3 business days for inspection. Refunds are processed within 14 days of receiving the returned goods, though usually much sooner. Banks may take a few additional days to show the funds.
3. Faulty or incorrect items
Every SYLARO garment is quality-checked before dispatch. If something faulty or incorrect reaches you regardless, we'll make it right.
Email support@sylaro.co with your order number and photos of the issue. Within 14 days of delivery you're entitled to a full refund, replacement, or repair — your choice. Beyond 14 days, you may still be entitled to a repair or replacement under consumer law; email support@sylaro.co and we'll assess it promptly. We cover all return shipping for faulty or incorrect items and will provide a pre-paid label.
4. Pre-orders
Pre-ordered pieces follow the same terms as standard orders. Because pre-orders have longer lead times, there's usually more time to cancel before dispatch — email orders@sylaro.co as early as possible. Once dispatched, the standard returns process applies.
5. Cancellations
Orders can be cancelled any time before dispatch. In-stock orders are dispatched within two business days, so email orders@sylaro.co quickly. Once an order has shipped it can no longer be cancelled, but the returns process above is available after delivery.
6. Undeliverable orders
If a parcel is returned to us because the address given at checkout was incorrect or incomplete, we'll offer either reshipment (subject to a re-shipping fee based on destination) or a refund of the goods, excluding original shipping costs.
7. Your statutory rights
Nothing in this policy limits your rights under applicable law. Australian customers are protected by the Australian Consumer Law; customers elsewhere may have additional rights under their local law. This policy operates alongside those rights, not in place of them.
8. Questions
For anything about a return, email support@sylaro.co with your order number.
Last updated: July 2026
