Help Centre

If your order hasn't been dispatched yet, we can usually help. Contact us as soon as possible with your order number — in-stock orders dispatch within two business days, so time matters. Pre-orders are estimated to dispatch in early to mid December 2026. Once an order has shipped, it can no longer be changed.

Enter your code in the discount field at checkout before payment. One code can be used per order, and codes can't be applied retroactively to completed orders.

Yes — any time before dispatch. Contact us quickly with your order number. Once an order has shipped it can't be cancelled, but you can return it under our returns policy after it arrives.

We ship internationally from Australia. Standard delivery is 3–5 business days within Australia, 5–10 to New Zealand, and 7–14 internationally. Within Australia, standard shipping is $6.95, and complimentary on orders of $130 AUD or more. Express shipping is $16.95. Internationally, standard shipping is complimentary on orders over $300 AUD to New Zealand, and over $400 AUD everywhere else. Full rates are on our Shipping page.

You'll receive a confirmation email with a tracking link as soon as your order ships. That link always has the most current information. Every SYLARO parcel is tracked.

If your tracking hasn't moved for several days or the delivery window has passed, contact us with your order number. We'll open an investigation with the carrier and make sure you're looked after.

First, check around your property, with neighbours, and at your local collection point — parcels are sometimes marked delivered slightly early. If it hasn't turned up within two business days, contact us and we'll investigate with the carrier.

Each product page includes a size guide with garment measurements for that specific piece. If you're between sizes or unsure how a silhouette fits, contact us — we're happy to advise before you order.

Contact us within 14 days of delivery with your order number and we'll guide you through it. Once confirmed, you have 14 days to send the item back.

You have 14 days from delivery. Pieces must be unworn, unwashed and in original condition with tags attached. The full policy, including faulty items and cancellations, is on our Returns page.

Refunds and store credit are available worldwide. Direct exchanges are available within Australia and New Zealand — elsewhere, return for a refund or credit and place a new order.

Through our Contact page. Include your order number if your question is about an order. We aim to respond within two business days.